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There are three international e-Xcellence recognition schemes: The European Foundation for Quality Management (EFQM) in Belgium, Baldrige in the USA and Deming in Japan. As part of the European Union, we have opted to use the EFQM Excellence Model (featured below) as the primary framework for assessing and improving our organisation. Not only do we apply this in-house but we also promote this awareness to our partners, service providers and customers.

We always endeavour to sponsor our partners and clients to join the world of Excellence by enrolling them with the EFQM or by providing them with professional Business Excellence Services, such as Excellence Awareness Seminars or formal organisational EFQM Self-Assessments. We are proud of the fact that all of our customers and service providers who became EFQM members share our beliefs and commitment to e-Xcellence.

Excellence Model

EFQM Excellence ModelThe EFQM Excellence Model is a non-prescriptive framework based on nine criteria that can be used to assess an organisation's progress towards excellence. The Model recognises there are many approaches to achieving sustainable excellence in all aspects of performance.

It is based on the premise that: 'Excellent results with respect to Performance, Customers, People and Society are achieved through Leadership driving Policy and Strategy, that is delivered through People, Partnerships and Resources and Processes.'

The EFQM Model is used as a framework for Self-Assessment against the best in class, which can then be used as a blueprint for a process of continuous improvement through innovation in pursuit of Excellence. The Model can be applied to all types and sizes of organisations: large multi-national corporations, government agencies, charities and small & medium sized enterprises (SME's).

SELF-ASSESSMENT is a methodology promoted by EFQM for an organisation to assess itself in terms of strengths and areas for improvement using the European Excellence Model as a framework. Our very first Self-Assessment in the Gulf Region was for the Ministry of Interior and BKME in Kuwait some two years after the first Gulf war. This paved the way to a series of Self-Assessments for a number of government agencies and large private organisations in Egypt and the UK. Inevitably our partner for Self-Assessment is the one organisation responsible for Excellence in Europe, EFQM.


EFQM LogoThe European Foundation for Quality Management (EFQM) is a not-for-profit, membership-based organisation that was founded in 1988 by the Presidents of 14 major European companies, with the endorsement of the European Commission. The mission of the EFQM is to assist European organisations to improve their Competitiveness through active pursuit of Business Excellence. This is accomplished by providing member organisations with a wide array of services, including knowledge development, (such as practical tools & resources, good practice databases, benchmarking study reports, etc.) networking opportunities and recognition schemes.

The EFQM is also responsible for the development and publication of the EFQM Excellence Model, which is a key framework for helping European organisations in their drive towards being more competitive. This EFQM Model sets out in nine strategic criteria that organisations can be judged on how they operate their business against the Best In Class Companies. The principle purpose of the Model is to provide a vehicle for continuous, sustainable improvement by highlighting where areas of improvement can be made to greatest strategic effect.

Most importantly, the EFQM sponsors the Annual European Quality Award & Prizes, which are presented to organisations that demonstrate excellence in the management of quality as their fundamental process for continuous improvement. The process of Self-Assessment against the EFQM Excellence Model - identifying key areas for improvement, implementing them and assessing their impact - is part of the journey towards application for the Awards process.
For more info, please visit www.efqm.org

EFQM International Learning Academy Case Study

In 2006 the EuroServices-Group sponsored and funded the design of the European Foundation for Quality Management's newly released International Learning Academy Case Study, which is now available from EFQM to all its members worldwide for use in the delivery of the Accredited EFQM European Assessor Training.

The EFQM European Assessor training enables attendees to acquire the knowledge and skills to effectively carry out a full assessment of an organisation as part of a high performing assessment team, become part of the EFQM network of several hundred assessors spread across Europe and beyond, and gain insights into both current and future assessment techniques based on Europe's most widely-used management framework.

We embarked on this project because we knew our key clients needed a simple and easy to understand case study relevant to the training industry that would help them successfully assess their organisations and indeed become part of the EFQM network of assessors serving Europe and the Middle East.

"Total Quality Management (TQM), Quality Management, Business Excellence, Pursuit of Excellence, Customer Satisfaction, is NOT something one can just 'get'. It isn't a bolt-on extra that one picks up one day and discards the next. If one starts on this road, one will never be able to stop." from 'A Case for Joining', an EFQM Publication.